Delivery Policy

 Orders are dispatched worldwide from our warehouse based in the UK. We ship to all countries across the globe, and have highly trained staff who will ensure your order is with you as quickly as possible.

 

 

Standard Shipping - $9.99 and above depending on your country zone.

 

Orders are dispatched with either Royal Mail Tracked / Signed or Landmark services. Both of these are fully tracked, which means that you can check the latest update on your order at any time. 

Any orders placed before 14:30 GMT on Monday to Friday are dispatched on the same day. This means that your order may be on the way to you before you've even woken up.

However, we have to note that on very rare occasions, an order may arrive a day or so late. This can be caused by issues such as inspection checks by customs,  or standard checks performed my government agencies on mail, or weather events, which may cause an ever so slight delay.

 

DHL Express Shipping - $69.99 (3 to 5 Working Days)

For those who select this service, your order will be shipped with the lightning fast DHL Express service. This super speedy service is the fastest way to ensure your order is in your hands as quickly as possible. Whether you're in need of some new sexy underwear or stocking up on swimwear for your vacation, the DHL Express Service is the safest way to guarantee your order is with you in the fastest time frame possible.

 

MEXICO

 

Please note that the only service we can currently offer to Mexico is the DHL Express service. This is due to issues with the courier we use for the economy postage, as they are struggling to deliver in a reasonable timeframe in Mexico due to COVID19. Although the DHL Express service will typically take 3-4 working days, there has been a recent issue with customs and DHL. Due to this your order may take 5 working days to arrive. Please bear this in mind when ordering.

 

 

COVID19

Although we are still dispatching orders to arrive on time, there may be unexpected delays due to COVID19. We are liaising with the couriers regularly and monitoring any service disruptions, and will update here accordingly. 

 

NB - We have to allow up to 40 working days for an order to arrive. Only after this time has passed can Box Menswear take further action.

 

On extremely rare occasions, a customs fee may be applied which is standard governmental procedure for imported shipments. However it must be stressed that the chances of this happening are next to none.

 

If you would like to track your order at any time, you can do so using our new Facebook Messenger service. CLICK HERE to see the latest update - https://m.me/boxmenswear?ref=track-package

 

Route 

Box Menswear is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

 

BLACK FRIDAY 2020

 

Black Friday is always the busiest time of the year, and we have staff who work tirelessly around the clock in order to ensure your order is with you in the fastest time frame possible.

Please note that although we aim to fulfil all orders on time, due to the busy period it may take up to 10 days for certain items to be dispatched. This timeframe is not definite and we are anticipating to dispatch your order much quicker than this. Any orders containing these items will be dispatched the day they are available, with the shipping method selected.

If you would like your brand new Box Menswear products in your hands asap, we recommend to select the Faster Shipping or DHL service!

NB. We cannot offer refunds on sale items, but can happily offer credit notes or exchanges for similar items or those of the same value.

  


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