Terms & Conditions
TERMS AND CONDITIONS OF SALE
Last updated: 27 July 2026
These Terms and Conditions apply to purchases made through www.boxmenswear.com.
Please read these Terms carefully before placing an order. By placing an order through our Website, you agree to be bound by these Terms.
1. Information About Us
The Website is owned and operated by:
Box Menswear Limited
Company number: 11234601
Registered office: Unit 10 Compass West, Spindus Road, Speke, Liverpool, Merseyside, England, L24 1YA
VAT number: GB185973942
Email: support@boxmenswear.com
Telephone: 0151 363 3241
In these Terms, “Box Menswear”, “we”, “us” and “our” refer to Box Menswear Limited.
“You” and “your” refer to the customer placing an order through the Website.
These Terms apply to customers purchasing products for personal use. Please contact us before ordering if you intend to purchase products for resale or other commercial purposes.
2. Other Policies
The following policies also apply to your use of our Website and any order you place:
- Our Delivery Information
- Our Returns Policy
- Our Privacy Policy
- Our Cookie Policy
- Our Website Terms of Use
Where information shown at checkout conflicts with general delivery information elsewhere on the Website, the information displayed at checkout for your selected country and order will take priority.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours and prices are accurate.
However:
- Colours may appear slightly different depending on your device, screen settings, lighting and photography.
- Product packaging may differ from the packaging shown.
- Minor variations in measurements, finish, fabric texture or construction may occur between production batches.
- Different product designs may fit differently, even where the same labelled size is selected.
Please review the size guide and product information shown on the relevant product page before ordering.
Minor differences that do not materially affect the appearance, quality, fit or intended use of a product will not normally mean that the product is faulty.
Nothing in this section affects your legal rights where a product is faulty, damaged, incorrectly supplied or materially different from its description.
4. Product Availability
All products are subject to availability.
Adding a product to your basket does not reserve it. A product may become unavailable before your order is completed or dispatched.
Stock information shown on the Website is updated regularly, but occasional stock discrepancies may occur. If we cannot supply an item you have ordered, we will contact you and refund the amount paid for that item.
We may limit the quantity of a product that can be purchased by one person, household, payment method or delivery address.
5. Placing an Order
To place an order, you must:
- Select the products and sizes you wish to purchase.
- Add them to your basket.
- Select the correct delivery country or market.
- Provide accurate billing, delivery and contact information.
- Review your products, sizes, prices, delivery details and order total.
- Select a payment method and submit your order.
You are responsible for checking your order carefully before completing payment.
After submitting your order, you will receive an order acknowledgement email. This acknowledges that we have received your order but does not necessarily mean that we have accepted it.
A contract between you and us is formed when we accept your order and send you an order confirmation or dispatch confirmation.
6. Order Acceptance
All orders are subject to acceptance by Box Menswear.
We may refuse or cancel an order where:
- A product is unavailable.
- The price or product information contains an obvious error.
- We cannot authorise or verify payment.
- The billing or delivery information cannot be verified.
- Delivery restrictions apply.
- We believe the order is fraudulent or connected to fraudulent activity.
- We believe the order is being placed for unauthorised resale.
- The order breaches a promotion, quantity limit or other published condition.
- We are unable to fulfil the order for another legitimate reason.
If payment has already been taken for an order that we do not accept, we will issue a refund to the original payment method.
7. Prices, Currency and Taxes
Prices may be displayed in a currency based on your selected country, market or location.
The currency in which your payment will be processed will be clearly displayed at checkout. Depending on your selected market, this may include GBP, EUR, USD, CAD or AUD.
The product price, delivery charge, discounts, applicable taxes and final order total will be shown before you submit your order.
Any taxes that we are required to collect will be included in or added to the price shown at checkout, depending on the destination and applicable rules.
Your bank, card issuer or payment provider may apply its own currency conversion rate or international transaction fee. These charges are imposed by the payment provider and are not controlled by Box Menswear.
We may change product prices at any time. Any change will not affect an order that we have already accepted, unless there has been an obvious pricing error.
If we discover an obvious pricing error before dispatch, we may contact you to ask whether you wish to continue at the correct price or cancel the order and receive a refund.
8. Payment
Available payment methods may vary according to:
- Your selected country or market.
- The currency of your order.
- The order value.
- The products being purchased.
- The eligibility requirements of the payment provider.
Only the payment methods displayed to you at checkout are available for your order.
Where you select Klarna, Clearpay or another instalment or buy-now-pay-later provider, your use of that service will be subject to the provider’s separate terms, eligibility checks and privacy policy.
The availability of a payment service in one country does not mean that it is available in every market.
We are not responsible for a payment provider declining an application or refusing a transaction.
9. Delivery and Discreet Packaging
ALL ORDERS ARE DISPATCHED IN DISCREET PACKAGING
Your privacy is important to us. All orders, regardless of destination or delivery service, are securely dispatched in discreet outer packaging.
Orders are dispatched from Liverpool, United Kingdom, to the delivery address provided at checkout.
The delivery services, charges, free-delivery thresholds and estimated delivery times available for your country are shown on our Delivery Information page and at checkout.
Delivery estimates are calculated in working days and do not normally include:
- Weekends.
- UK or destination-country public holidays.
- Customs processing time.
- Delays caused by the delivery provider.
- Events outside our reasonable control.
An estimated delivery time is not a guaranteed delivery date unless we expressly state that a service is guaranteed.
10. Delivery Address
You must provide a complete and accurate delivery address.
Please contact us immediately if you identify an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Where an order cannot be delivered or is returned because:
- An incomplete or incorrect address was provided.
- The recipient did not collect the parcel.
- The recipient refused delivery.
- The recipient was unavailable after the delivery provider made reasonable delivery attempts.
We may require payment of reasonable redelivery, return, customs or handling costs before sending the order again.
Where appropriate, these actual costs may be deducted from a refund, to the extent permitted by applicable law.
This does not affect your rights where the delivery problem was caused by us or the delivery provider.
11. International Duties, Taxes and Customs Charges
Customs arrangements depend on the delivery destination.
11.1 United States
Orders delivered to the United States are shipped with applicable import duties and tariffs paid by Box Menswear.
No additional import duty or tariff should be payable to the delivery provider or customs authority upon delivery.
Any sales tax or other amount that Box Menswear is required to collect will be shown at checkout. The checkout total is the final amount charged by Box Menswear.
Fees independently charged by your bank or payment provider are not included.
11.2 European Union
Orders delivered to a European Union country with a goods value of up to €150 are shipped with applicable import duties and taxes paid by Box Menswear.
Orders with a goods value above €150 may be subject to import duties, taxes, customs charges or courier administration fees upon arrival.
Unless these charges have been expressly collected at checkout, charges applying to an order above €150 are the responsibility of the recipient.
11.3 Canada, Australia and Other International Destinations
For Canada, Australia and all other international destinations, the checkout or Delivery Information page will state whether applicable import charges are included.
Unless an order is expressly described as being sent with duties and taxes paid, the recipient is responsible for any:
- Import duty.
- Sales tax.
- Goods and services tax.
- Customs charge.
- Brokerage charge.
- Courier administration fee.
- Other charge imposed by the destination country.
These charges are determined by the relevant government, customs authority or delivery provider and are outside our control.
Please check your country’s import thresholds and customs requirements before placing your order.
11.4 Refused Customs Charges
If you refuse to pay a customs charge for which you are responsible, the parcel may be returned to us, abandoned or destroyed by the carrier or customs authority.
Where the parcel is returned to us, any refund may be reduced by the actual outward delivery, return delivery, customs and handling costs that we cannot recover, where permitted by law.
A refund cannot be issued for a parcel that has been abandoned or destroyed until the circumstances have been investigated and we have confirmed whether the products or their value can be recovered.
12. Delivery Delays and Missing Orders
We are not responsible for delays caused by customs authorities, delivery networks or events outside our reasonable control. However, this does not remove any rights you may have where delivery does not take place within a reasonable period.
If your order has not arrived within the estimated delivery period, please contact us as soon as possible at support@boxmenswear.com.
We may need to open an investigation with the delivery provider before issuing a replacement or refund.
Please report delivery disputes promptly and preferably within 45 working days of dispatch, as delivery providers may have time limits for tracking information and claims. This request does not remove any statutory rights that cannot legally be restricted.
13. Risk and Ownership
Responsibility for the products remains with Box Menswear until the order is delivered to:
- You.
- A person identified by you to receive it.
- A safe place or collection location specifically selected or authorised by you.
Where you independently arrange a carrier that was not offered by us, responsibility may pass when the order is handed to that carrier.
Ownership of the products passes to you once we have received payment in full.
14. Cancelling an Order Before Dispatch
We begin processing orders shortly after they are placed.
Please contact us immediately if you need to change or cancel an order. We will try to help, but we cannot guarantee that an order can be changed or stopped once it has entered processing.
If the order has already been dispatched, you may need to follow the returns procedure below.
Nothing in this section affects any statutory cancellation rights available to you.
15. UK and European Union Cancellation Rights
15.1 United Kingdom Customers
For eligible products purchased online, UK consumers may notify us that they wish to cancel their order within 14 days after receiving it.
After notifying us, eligible products must be returned within a further 14 days.
15.2 European Union Customers: Right of Withdrawal
If you are a consumer residing in a European Union country, you have the right to withdraw from an eligible online purchase without providing a reason.
The withdrawal period expires 14 days after the day on which you, or a person nominated by you other than the delivery provider, receives the goods.
To exercise your right of withdrawal, select the “Withdraw from Order” button located in the footer of our Website and complete the online withdrawal form before the 14-day period expires.
You may also exercise your right of withdrawal by contacting us at support@boxmenswear.com and providing a clear statement that you wish to withdraw from the purchase.
When submitting a withdrawal request, please provide:
- Your name.
- Your order number.
- Your email address.
- Details of the products from which you wish to withdraw.
- The date on which the products were received.
After submitting the online withdrawal form, we will send you an electronic acknowledgement confirming that we have received your withdrawal request.
You must notify us of your decision before the 14-day withdrawal period expires. You must then return the eligible products within 14 days after notifying us of your withdrawal.
Unless the product is faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning it.
We recommend using a tracked return service and retaining proof of postage.
15.3 Refunds Following Cancellation or Withdrawal
Where a valid cancellation or withdrawal right is exercised, we will refund:
- The amount paid for the eligible returned products.
- The cost of the least expensive standard delivery method offered for the order.
If you selected an enhanced, express or premium delivery service, we will not refund the additional amount paid above the cost of standard delivery.
Refunds will be issued to the original payment method.
We may withhold the refund until:
- We have received the returned products; or
- You provide satisfactory evidence that the products have been returned.
15.4 Exceptions for Hygiene-Sensitive Products
The UK cancellation right and EU right of withdrawal do not apply to sealed products that are unsuitable for return for health protection or hygiene reasons once the seal has been opened, removed, broken or damaged.
This includes underwear, jockstraps, thongs and swimwear where the product has been supplied with sealed packaging or a hygiene seal.
Customers should inspect hygiene-sensitive products without opening, removing or damaging the seal.
A hygiene-sensitive product may still be eligible for return where:
- The original packaging remains sealed.
- The hygiene seal remains completely intact.
- The product has not been worn or washed.
- All original tags and labels remain attached.
These restrictions do not affect your rights where a product is faulty, damaged, incorrectly supplied or not as described. EU rules recognise the 14-day withdrawal right but permit an exception for certain sealed hygiene-sensitive goods once they have been unsealed.
16. Hygiene-Sensitive Products
Certain products, including underwear, jockstraps, thongs and swimwear, may be supplied in sealed packaging or with a hygiene seal.
For health and hygiene reasons, products that are unsuitable for return cannot be returned once their sealed packaging or hygiene seal has been opened, removed, broken or damaged.
When deciding whether to keep a hygiene-sensitive product, please inspect it without removing or damaging the seal.
A sealed hygiene-sensitive product may be eligible for return where:
- The packaging and hygiene seal remain completely intact.
- The product has not been worn, washed or damaged.
- All labels and tags remain attached.
- The return is made within the applicable return period.
The hygiene restriction does not affect your rights where a product is faulty, damaged, incorrectly supplied or not as described.
17. Condition of Returned Products
You may inspect an eligible product to the same extent that you would reasonably be able to inspect it in a shop.
Returned products must, where applicable:
- Be unworn and unwashed.
- Be free from marks, odours, deodorant, make-up, hair and other signs of use.
- Have all original labels and tags attached.
- Be returned with their original packaging.
- Have any hygiene seal completely intact.
We may reduce a refund to reflect any loss in value caused by unnecessary or excessive handling beyond what is reasonably required to inspect the product.
We will not refuse or reduce a refund where doing so would conflict with your statutory rights.
18. Faulty, Damaged or Incorrect Products
Products must be of satisfactory quality, fit for their intended purpose and as described.
Please contact us as soon as possible if a product:
- Arrives damaged.
- Has a manufacturing fault.
- Is not the product you ordered.
- Is materially different from its description.
Please provide your order number, a description of the issue and, where reasonably requested, photographs showing the problem.
Depending on the circumstances and your legal rights, we may offer:
- A replacement.
- A repair, where appropriate.
- A full or partial refund.
- Another remedy agreed with you.
Where a product is confirmed as faulty, damaged or incorrectly supplied, we will cover reasonable return costs or provide an appropriate return method.
Normal wear and tear, accidental damage, misuse, failure to follow care instructions or damage caused after delivery will not normally be treated as manufacturing faults.
Nothing in these Terms limits your statutory consumer rights.
19. Exchanges
Exchanges are subject to product and size availability.
Where an exchange is unavailable, we may process the returned item as a refund and ask you to place a new order.
Hygiene-sensitive products cannot be exchanged after the hygiene seal or sealed packaging has been opened or damaged, unless the product is faulty or incorrectly supplied.
20. Refunds
Approved refunds will be issued to the original payment method.
For eligible change-of-mind cancellations, the refund will include:
- The price paid for the returned products.
- The cost of the least expensive standard delivery option offered for the order, where applicable.
If you selected a premium or express delivery service, we are not required to refund the difference between that service and the standard delivery cost.
We may withhold a change-of-mind refund until:
- We have received the returned products; or
- You provide evidence that the products have been returned.
Refunds will normally be processed within 14 days of receiving the returned products or satisfactory evidence of return.
Your bank or payment provider may take additional time to display the refund in your account.
Customs duties, taxes or administration charges paid directly by you to a government, customs authority, delivery company or third party cannot normally be refunded by Box Menswear. You may need to apply to the relevant authority.
21. Promotions, Discount Codes and Free Delivery
Promotions and discount codes are subject to any conditions shown at the time they are issued.
Unless expressly stated otherwise:
- Only one discount code may be used per order.
- Discount codes cannot be combined.
- Discount codes may exclude sale products, bundles, gift cards, upsell offers or selected collections.
- A code may be limited to one use per customer.
- A code cannot be exchanged for cash.
- A code must be used before its stated expiry date.
- A code cannot normally be added after an order has been completed.
Free-delivery thresholds are calculated using the qualifying product subtotal after discounts have been applied, unless the relevant promotion states otherwise.
We may withdraw or amend a promotion before an order is placed. This will not affect an order that we have already accepted.
If part of a discounted bundle or multibuy is returned, the refund may be recalculated based on the price that would have applied to the products retained.
22. Gift Cards
Gift cards are subject to any separate conditions shown when they are purchased or issued.
Gift cards:
- Cannot normally be exchanged for cash.
- Cannot be used to purchase another gift card unless expressly permitted.
- Must be used before any applicable expiry date.
- Should be treated like cash, as we may not be able to replace a lost or stolen code.
Your statutory rights are not affected.
23. Intellectual Property
All trademarks, logos, product names, photographs, graphics, written content and other materials appearing on the Website are owned by or licensed to Box Menswear.
You may use the Website for personal, non-commercial purposes.
You must not reproduce, modify, distribute, sell, publish or commercially exploit our content without prior written permission, except where permitted by law.
24. Privacy and Marketing Communications
We process personal information in accordance with our Privacy Policy and Cookie Policy.
Marketing consent is separate from purchasing a product and is not a condition of sale.
Where you have agreed to receive email or SMS marketing, you may unsubscribe using the link or instructions contained in the message, by replying STOP where applicable, or by contacting support@boxmenswear.com.
25. Our Liability
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not foreseeable when the contract was formed.
We supply products for personal and domestic use. We are not responsible for business losses, including loss of profit, loss of revenue, business interruption or loss of commercial opportunity, where a customer has used a consumer order for business purposes.
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Defective products where liability cannot legally be excluded.
- Any other liability that cannot legally be excluded or limited.
- Your statutory rights as a consumer.
26. Events Outside Our Reasonable Control
We will not be responsible for a delay or failure caused by an event outside our reasonable control.
Such events may include severe weather, natural disasters, fire, epidemic, war, terrorism, civil unrest, industrial action, transport disruption, customs disruption, government action, power failure or telecommunications failure.
Where such an event occurs, we will take reasonable steps to minimise the effect and resume our obligations as soon as reasonably possible.
If a significant delay continues, you may contact us to discuss cancellation and any refund available under applicable law.
27. Complaints
Please contact us if you are unhappy with a product, delivery or service.
Email: support@boxmenswear.com
Telephone: 0151 363 3241
Post: Box Menswear Limited, Unit 10 Compass West, Spindus Road, Speke, Liverpool, Merseyside, England, L24 1YA
Please include your order number and enough information for us to investigate.
We aim to respond to customer correspondence within 72 hours, although responses may take longer during exceptionally busy periods.
28. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
- Our business.
- Our delivery arrangements.
- Payment methods.
- Laws or regulations.
- The operation of our Website.
The version applying to your purchase will normally be the version displayed when you placed your order.
Changes made after we accept your order will not remove rights you already have under that order.
29. Other Important Terms
We may transfer our rights or obligations under these Terms as part of a business sale, reorganisation or transfer. Your rights will not be reduced as a result.
You may transfer your rights under an order only where permitted by law or with our written agreement.
The contract is between you and Box Menswear. No other person has a right to enforce it, except where the law provides otherwise.
If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.
A delay by us in enforcing a right does not mean that we have waived that right.
30. Governing Law and Jurisdiction
These Terms and any contract between you and Box Menswear are governed by the laws of England and Wales.
The courts of England and Wales will have non-exclusive jurisdiction.
If you live in Scotland, Northern Ireland or another country, you may also be entitled to bring proceedings in the courts available to you under mandatory local consumer law.
Nothing in these Terms removes any mandatory consumer protection that applies in the country where you live.